Conway Shield respects consumer privacy and works to safeguard your personal information while complying with all International and United States Federal and State laws and regulations. We are dedicated to providing you with the superior customer experience that you know and expect from Paul Conway. We view your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner.
Conway Shield takes our manufacturing process seriously and wants to ensure you are satisfied with your purchase. If you are dissatisfied in any way with your purchase, please contact our customer service department to determine the best course of action. We would ask you to take a picture of the discrepancy and email this to [email protected] with your online order number in the subject line.
We will gladly accept the return of products that are deemed to have defects in manufacturing or workmanship for 30 days from the receipt date of your purchase.
For Manufactured Goods:
For Non-Manufactured Goods:
Conway Shield will not accept unauthorized shipments or returns. Conway Shield is not responsible in any way for product returned without the proper return authorization.
Orders to conwayshield.com may be subject to a 6% cancellation fee. Cancellation is defined as stopping the order before any process was done to the order. If items have already been shipped prior to a cancellation request you may be subject to a restocking fee. See "Returns" for additional information. Also, if production has begun on shields or items were shipped prior to a cancellation request you may be subject to a restocking fee. See "Returns" for additional information. Contact our Customer Service Department for any questions about canceling an order or to check on its status. Conway Shield reserves the right to refuse or cancel any order, at any time, for any reason.
Conway Shield accepts Purchase Orders from pre-authorized customers and credit card payments from Visa, MasterCard and American Express. Credit card orders are processed for approval and billed upon shipment. Promotional pricing is subject to change & availability.
Viewing your order history and updating your individual account information can be accessed in the webstore by logging into your registered account using your email and password.
Our online quote system is available to authorized customers seeking special pricing consideration for volume contracts & programs. Contact your Conway Shield Representative.
Due to constant changes in inventory levels, an item may or may not be in stock and instantly available, despite what the website may claim. If an item is not in stock, it will be immediately ordered from our supplier and sent to you as quickly as possible. Contact our Customer Service Department for any questions about a particular item status.