Conway Shield takes our manufacturing process seriously and wants to ensure you are satisfied with your purchase. If you are dissatisfied in any way with your purchase, please contact our customer service department to determine the best course of action. We would ask you to take a picture of the discrepancy and email this to [email protected] with your online order number in the subject line.

We will gladly accept the return of products that are deemed to have defects in manufacturing or workmanship for 30 days from the receipt date of your purchase.

For Manufactured Goods:

• - Claims for shortages, damages or incorrect merchandise caused by Conway Shield’s shipping error must be made within 5 days upon receipt of goods.
• - Customers are responsible for reviewing the configuration of their web order. Customers are responsible for verifying style, color, spelling, and overall layout of the shield.
• - Customers are responsible for reviewing the proof offered for Gold, Silver and Custom Graphic shields. Customers are responsible for verifying style, color, spelling, and overall layout of the shield and visually confirming that it meets their criteria prior to actual production.
• - Under NO circumstances is Conway Shield responsible nor will Conway Shield incur costs on incorrectly ordered manufactured goods.
• - No returns accepted without a Return Authorization Number (RMA)

For Non-Manufactured Goods:

• - All returned items must be in original packaging and in new/perfect condition.
• - Returned stock items may be subject to a restocking fee.
• - Returned Drop Shipped items are subject to a fee which is dependent on the terms of our suppliers.
• - Refund will be issued for the merchandise purchased only. The original shipping and handling charges may not be refunded.

Conway Shield will not accept unauthorized shipments or returns. Conway Shield is not responsible in any way for product returned without the proper return authorization.             

Orders to conwayshield.com may be subject to a 6% cancellation fee. Cancellation is defined as stopping the order before any process was done to the order. If items have already been shipped prior to a cancellation request you may be subject to a restocking fee. See "Returns" for additional information. Also, if production has begun on shields or items were shipped prior to a cancellation request you may be subject to a restocking fee. See "Returns" for additional information. Contact our Customer Service Department for any questions about canceling an order or to check on its status. Conway Shield reserves the right to refuse or cancel any order, at any time, for any reason.