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Customer Service

  • Shipping & Delivery

    Conway Shield will utilize its own discretion to choose between 3 main Carriers; United States Postal Service (USPS), United Parcel Service (UPS), and Federal Express (Fed Ex). Conway Shield uses a flat fee Shipping & Handling schedule for the continental United States. Shipments outside of the contiguous 48 will require a separate price quote. Expedited Delivery may not be available to all areas and products. Expedited Delivery is also not available for weekend or holiday delivery. If it is not an available option on your order, you will be notified of such and provided with credit.
    Products are still limited to standard production times, Next-Day and 2nd Day does not mean the next day from date of order - it is the shipping time once the order is completed. If a product is in stock it will ship based off your shipping selection. Expedited Delivery fees are placed in addition to standard shipping charges as shown in the chart above. Shipping & Handling fees are not limited to charges placed on us by the carrier. They also include cost for packaging material, labor for shipping personnel, shipping software and hardware, and programming for shipping procedures as well as other shipping/packaging and staff related items.

  • Privacy & Security

    Conway Shield respects consumer privacy and works to safeguard your personal information while complying with all International and United States Federal and State laws and regulations. We are dedicated to providing you with the superior customer experience that you know and expect from Paul Conway. We view your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner.

  • Returns, Replacements & Refunds

    Conway Shield takes our manufacturing process seriously and wants to ensure you are satisfied with your purchase. If you are dissatisfied in any way with your purchase, please contact our customer service department to determine the best course of action. We would ask you to take a picture of the discrepancy and email this to [email protected] with your online order number in the subject line.

    We will gladly accept the return of products that are deemed to have defects in manufacturing or workmanship for 30 days from the receipt date of your purchase.

    For Manufactured Goods:

    • - Claims for shortages, damages or incorrect merchandise caused by Conway Shield’s shipping error must be made within 5 days upon receipt of goods.
    • - Customers are responsible for reviewing the configuration of their web order. Customers are responsible for verifying style, color, spelling, and overall layout of the shield.
    • - Customers are responsible for reviewing the proof offered for Gold, Silver and Custom Graphic shields. Customers are responsible for verifying style, color, spelling, and overall layout of the shield and visually confirming that it meets their criteria prior to actual production.
    • - Under NO circumstances is Conway Shield responsible nor will Conway Shield incur costs on incorrectly ordered manufactured goods.
    • - No returns accepted without a Return Authorization Number (RMA)
     

    For Non-Manufactured Goods:

    • - All returned items must be in original packaging and in new/perfect condition.
    • - Returned stock items may be subject to a restocking fee.
    • - Returned Drop Shipped items are subject to a fee which is dependent on the terms of our suppliers.
    • - Refund will be issued for the merchandise purchased only. The original shipping and handling charges may not be refunded.
     

    Conway Shield will not accept unauthorized shipments or returns. Conway Shield is not responsible in any way for product returned without the proper return authorization.             

  • Ordering & Cancellations

    Orders to conwayshield.com may be subject to a 6% cancellation fee. Cancellation is defined as stopping the order before any process was done to the order. If items have already been shipped prior to a cancellation request you may be subject to a restocking fee. See "Returns" for additional information. Also, if production has begun on shields or items were shipped prior to a cancellation request you may be subject to a restocking fee. See "Returns" for additional information. Contact our Customer Service Department for any questions about canceling an order or to check on its status. Conway Shield reserves the right to refuse or cancel any order, at any time, for any reason.

  • Payment, Pricing & Promotions

    Conway Shield accepts Purchase Orders from pre-authorized customers and credit card payments from Visa, MasterCard and American Express. Credit card orders are processed for approval and billed upon shipment. Promotional pricing is subject to change & availability.

  • Viewing Orders and Updating Account Information

    Viewing your order history and updating your individual account information can be accessed in the webstore by logging into your registered account using your email and password.

  • Contract / Program Pricing

    Our online quote system is available to authorized customers seeking special pricing consideration for volume contracts & programs. Contact your Conway Shield Representative.

  • Stock Status

    Due to constant changes in inventory levels, an item may or may not be in stock and instantly available, despite what the website may claim. If an item is not in stock, it will be immediately ordered from our supplier and sent to you as quickly as possible. Contact our Customer Service Department for any questions about a particular item status.